RETURN POLICY

        casa del vino will not accept a return of wine         unless it was shipped in error.   We will provide the         correct replacement, or at our option, a full credit, as         long as we are notified within 10 days of receipt.   We will         cover all reasonable shipping costs for delivering         corrected shipments to you.

        For bottles broken in transit, you must file a claim with         the insurer or carrier.

        We will not accept a return of wine that has been         damaged due to weather conditions during shipment.

        Wine which has been properly identified may only be         returned for credit with our previous authorization.           Please do NOT ship wine without it.

        Ordering errors cannot be returned, but in some cases         may be exchanged (shipping not included) at our         discretion.   If you believe you have received the wrong         wine, please contact us at info@casadelvino.net

        For ALL return inquiries, please e-mail us at         info@casadelvino.net

  SHIPPING AND STORAGE SERVICES

I. Legal Age
Wines may be sold and delivered only to a person who is at least 21 years of age.   In placing your order, you represent to us that you are at least 21 years old and that you are also the person to whom the wines will be delivered.   At the time of delivery, all shipments containing alcohol require the signature of an adult, who may also be asked to furnish proper identification proving he or she is at least 21 years of age. Shipping to a business address is strongly recommended since an adult signature is required at the time of delivery.

II. Shipping Arrangements
Title to, and ownership of, all wine passes from casa del vino to the purchaser at the time of purchase and the purchaser takes all responsibility for the shipping of same from casa del vino to his or her location.   By arranging for transportation of the wine, casa del vino is providing a service to, and acting on behalf of, the purchaser.   By utilizing this service from casa del vino, the purchaser is representing that he or she is acting in a fashion compliant with his or her local and state laws regarding the purchase, transportation and delivery of wine. 

The purchaser represents that he or she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered.

For a summary of state laws, see the Wine Institute website (www.wineinstitute.org).

III. State Shipping Laws
Wine shipments can be made to the following states: Alaska, California, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Iowa, Louisiana, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, New York, North Carolina, North Dakota, Oregon, South Carolina, Texas, Washington, West Virginia, Wisconsin and Wyoming. Sales tax will not be charged for shipments to these states.

If you live in a state where the direct shipment of wine violates the law, we suggest that you move to another state.   No, but seriously… we suggest that you provide an alternative address in another state, or ship your wine to a third party storage facility in a direct-shipping friendly state.

In some cases, however, other shipping arrangements can be made -- please direct inquiries to info@casadelvino.net.

IV. Weather Conditions, Packaging, and Storage
Prolonged exposure to heat or freezing temperatures can damage wine.   Although we ship using insulated styrofoam containers, this will not ensure protection against temperature extremes.   We recommend that you consider current weather conditions when you place your order, and that if you wish to have your order held until conditions change, you let us know at the time you place your order.   We will gladly store your wine for up to 180 days at no charge in order to facilitate shipping under suitable weather conditions.

V. Shipping Rates
When you view your shopping cart and complete the order request form, you will notice that the shipping field will remain blank.   The actual shipping charges can only be accurately calculated when the package weight, shipping method, and insurance are included.   Consequently, we can only estimate the charges based upon the following averages:
one case: $20-30 UPS Ground ($1.75 to 2.50 per bottle)
$35-50 2nd day Air ($3.00 to 4.25 per bottle)